Innovaccer

Director of Analytics Product Enablement

Innovaccer

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • Bridge the gap between product, customer success, and end users to drive adoption of analytical products
  • Build and maintain strong relationships with customers to champion product adoption and foster product value through a story/narrative-driven approach
  • Serve as the “last line of defense” to ensure product quality, including validity of data and calculations and discernment of meaningful insights
  • Partner closely with the Customer Success team to collect feedback on customers’ needs, challenges, and adoption barriers; identify product improvement opportunities and underserved use-cases
  • Partner with teams focused on measuring outcomes and value to develop, sponsor, and support proactive product adoption strategies
  • Serve as the voice of the customer within product teams, advocating for improvements that enhance product value and end-user experience
  • Track adoption metrics, analyze usage patterns, and recommend strategies to increase product adoption and retention
  • Collaborate with marketing and product teams to design adoption campaigns, onboarding experiences, and customer education initiatives
  • Develop engaging, relatable, and easy-to-understand content (guides, tutorials, videos, webinars, FAQs) to improve product usability and customer engagement

Requirements

  • 10+ years of experience in product adoption, customer success, product marketing, or a related role
  • Strong communication and storytelling skills, with the ability to understand business needs and make technical concepts relatable to end-users
  • Proven track record of driving product adoption and customer engagement
  • Experience creating customer-facing enablement content (presentations, videos, knowledge base articles, etc.)
  • Strong cross-functional collaboration skills with product, CS, and marketing teams
  • Customer-first mindset with the ability to translate feedback into actionable improvements
  • Innovaccer participates in the E-Verify program to confirm employment eligibility of newly hired employees based out of the U.S. and employed by Innovaccer Inc.