Innovaccer

Sr. Director – Product Management

Innovaccer

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Define and own the product vision, strategy, and roadmap for Innovaccer Comet, focused on access center workflows, scheduling optimization, referral management, patient engagement, and operational efficiency.
  • Lead, coach, and develop a high-performing product management team, driving execution against aggressive adoption, revenue, and customer outcome goals.
  • Partner closely with engineering, design, data science, AI/ML, and clinical teams to deliver scalable, intelligent solutions that reduce friction, improve access, and enhance patient experience.
  • Act as the executive product leader in key customer interactions, including sales cycles, renewals, roadmap reviews, and executive workshops, articulating product value and differentiation.
  • Carry shared revenue accountability, driving measurable ARR growth, expansion, retention, and product-led adoption across the Comet portfolio.
  • Build deep, trusted relationships with customers through advisory councils, design partnerships, and ongoing feedback loops—positioning Comet as a mission-critical access platform.
  • Monitor market trends, competitive landscape, and evolving access challenges (e.g., provider capacity constraints, referral leakage, patient no-shows, call center efficiency) to keep Comet ahead of market needs.
  • Define and track outcome-based KPIs, such as access conversion rates, scheduling efficiency, referral completion, patient engagement, and operational cost reduction.
  • Inspire teams to think beyond stated requirements and deliver innovations customers cannot operate without, setting a high bar for product excellence and impact.

Requirements

  • 10–15+ years of Product Management experience, with at least 5+ years leading enterprise healthcare or health-tech platforms, ideally in access, patient engagement, scheduling, or operational workflow solutions.
  • Proven experience building and scaling high-performing product teams in fast-paced, growth-oriented environments.
  • Strong understanding of health system access center operations, including scheduling, referrals, call center workflows, patient intake, and digital front-door experiences.
  • Experience building and maintaining AI products, especially AI agents and co-pilots.
  • Demonstrated ability to deliver enterprise-grade products with measurable adoption, customer impact, and revenue growth.
  • Track record of executive-level customer engagement, including product demonstrations, strategic workshops, and sales enablement.
  • Experience owning or influencing product-driven revenue goals and aligning roadmap decisions with commercial outcomes.
  • Exceptional leadership, communication, and executive presence, with the ability to influence senior leaders across health systems and internal stakeholders.
  • Experience leading offshore teams in India is a strong plus.
  • Bachelor’s degree required; MBA, MHA, MPH, or equivalent preferred.
Benefits
  • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
  • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
  • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication.
  • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI productsenterprise healthcare platformsscheduling optimizationreferral managementpatient engagementoperational workflow solutionsKPI trackingcustomer impact measurementrevenue growth
Soft Skills
leadershipcommunicationexecutive presenceinfluenceteam developmentcustomer relationship buildingstrategic thinkinginnovationcoachingcollaboration
Certifications
Bachelor's degreeMBAMHAMPH