Customer Success Manager

• Executive Relationship: Manage and grow relationships and constant touch-points with senior customer executives for the region.
• Team Management: Grow and manage a team of Customer Innovation Directors who, in turn, will manage a certain number of accounts in that region and be responsible for adoption and expansion for those customers.
• Renewal Management: Be responsible for renewals, upsells, and cross-sells for the whole region.
• Identifying and Nurturing Growth Opportunities: Responsible for the farming and growth of accounts for the region.
• Goal and Requirement Understanding: Understand customer’s business, strategic goals, and requirements to Innovaccer’s product portfolio.
• Value Opportunity Identification and Realization: Identify and communicate opportunities for customers and realize value generated from Innovaccer's products and services.
• Change Management: Manage significant changes in requirements as well as customer’s process or skill changes to fully utilize Innovaccer products.

Regional Vice President – Customer Success

Senior Customer Success Manager – MEA/CIS, CEE

Lead Distributor, CRM Operations