Director, Customer Success
Innovaccer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. Build a client relationship and acts as a trusted advisor to the client.
- Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers).
- Manage the overall budget and adherence to schedule.
- Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups.
- Present the results of our work and proposals for future work to audiences across all layers of our customers organization.
Requirements
- Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers).
- Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects.
- Computer Science or Engineering (any discipline) background.
- Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets.
- Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills.
- Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction.
- Experience in leading delivery/engineering teams in a technology company is a strong plus.
- Worked with offshore/India teams extensively.
- Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes.
- Ability to travel 30%-40%. Varies by location and team.
Benefits
- Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
- Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
- Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
- Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical mindsetbusiness requirement gatheringdigital transformationproject managementdata integrationpipeline developmentclient relationship managementbudget managementengineering team leadershiphealthcare technology
Soft skills
client counselingexecutive presencewritten communicationverbal communicationproblem-solvingexpectation managementteam managementcustomer successengagement with senior-level clientsadaptability