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Contact Center Director
InnovaCare HealthDirector of Contact Center Operations managing performance across multiple markets within the United States. Leading operational governance and quality assurance initiatives to improve patient care.
About the role
Key responsibilities & impact- Own enterprise contact center performance across all markets
- Convene and chair weekly cross-market operations reviews
- Build and maintain the contact center's operating calendar
- Sponsor the enterprise QA program across all contact channels
- Approve the weekly staffing plan and review forecast accuracy
Requirements
What you’ll need- Bachelor's degree in a relevant field
- 5+ years of experience in operations management
- Proficiency in data analysis and performance metrics
- Experience with KPI monitoring and governance frameworks
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance metricsKPI monitoringgovernance frameworks
Soft Skills
operations managementleadershiporganizational skillscommunication