Inngest

Engineer

• Own escalated support from L1: investigate, reproduce, and resolve complex technical issues before they ever need to reach an engineer.
• Debug hard problems — read logs, trace execution, reproduce issues locally, and get to root cause. Use modern tools (including AI agents where helpful) to accelerate investigation.
• Write clear, well-documented Linear tickets when bugs need engineering attention: repro steps, impact, hypothesis, everything an engineer needs to jump in without context.
• Communicate directly with users throughout an investigation — setting expectations, sharing findings, and closing the loop.
• Spot patterns across tickets and bring them to product discussions — recurring issues are product signals.
• Contribute to internal debugging tooling, including APIs, dashboards, triage AI agents or similar.
• Improve internal and public-facing documentation based on what you learn every day.

Support Escalations Engineer