Technical Support Specialist

INNERGY

Technical Support Specialist ensuring client satisfaction and technical issue resolution at INNERGY. Troubleshoot technical issues and train AI for client needs.

Posted 7/31/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for CAD/CAM software and design applications, with a strong focus on troubleshooting, client communication, and workflow optimization. Proficient in managing support tickets and collaborating with engineering teams to enhance product quality and client satisfaction.

Highest-signal resume keywords

Technical Support ExperienceBilingual French And EnglishProficiency With IntercomTroubleshooting And Analytical SkillsFamiliarity With INNERGY Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAnalytical SkillsBug ReportingCAD IntegrationLibrary ConfigurationManufacturing ProcessesAI Training MethodsData TaggingPattern AnalysisTicket Management

Soft Skills

Clear CommunicationEmpathyDetail-OrientedComposure Under PressureCollaboration

Tools & Technologies

IntercomMicrosoft DynamicsINNERGY DesignMicrovellum ToolboxAutoCAD

Industry Keywords

CAD/CAM SoftwareDesign ApplicationsManufacturing TechnologyDesign-To-Manufacturing WorkflowsAI-Assisted Support

About the role

Key responsibilities & impact

Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience.
Communicate complex technical concepts clearly and empathetically to build client confidence and trust.
Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations.
Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates.
Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation.
Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices.
Create detailed, reproducible bug reports from client issues.
Collaborate with Engineering and Product teams to drive fast, high-quality fixes.
Accurately tag and categorize tickets for reporting and analytics.

Requirements

What you’ll need

2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology.
Bilingual French and English.
Strong troubleshooting and analytical skills, especially in design-to-manufacturing workflows.
Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems.
Excellent written and verbal communication skills, with the ability to explain complex issues clearly and confidently.
Proven ability to manage multiple tickets in a fast-paced environment with accuracy and composure.
Preferred Familiarity with INNERGY Design, Microvellum Toolbox, and AutoCAD-based systems.
Experience writing structured bug reports and collaborating with development/QA teams.
Exposure to AI-assisted support platforms or willingness to learn AI training methods.
Detail-oriented approach to ticket categorization, data tagging, and reporting.

Benefits

Comp & perks

Accessibility & Work Environment: INNERGY is committed to providing an inclusive and accessible work environment.
We support reasonable workplace adjustments for individuals with disability.
INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment.
Equal Opportunity Employer: INNERGY values diversity at every level of the organization.