Account Manager
INNERGY
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Proactively manage a portfolio of accounts across INNERGY ERP and Microvellum Toolbox
- Drive upsell opportunities by expanding licenses, modules, and features
- Identify and execute cross-sell opportunities by introducing INNERGY ERP into Toolbox accounts, and Toolbox into INNERGY ERP accounts
- Promote new offerings such as Payroll, Analytics, or add-on services
- Own the full cycle of renewals and contract modifications, including license adjustments, scope changes, and pricing updates
- Partner with Finance and Legal to ensure contracts are accurate and compliant
- Work closely with Customer Success Managers to monitor account health, address risk indicators, and proactively prevent churn
- Support churn management processes when necessary, including communication, contract reconciliation, and exit planning
- Maintain detailed records of account activity, renewal timelines, and pipeline progress in the CRM (e.g., Hubspot)
- Provide regular reporting on quota attainment, pipeline velocity, and at-risk accounts to sales leadership
Requirements
- 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries
- Strong understanding of the manufacturing, woodworking, or millwork industry is a plus
- Proven success meeting or exceeding quotas through upselling and cross-selling
- Experience with contract negotiations, renewals, and license model management
- Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.)
- Strong collaboration and communication skills to work effectively across sales, support, product, and success teams
- Comfort discussing technical workflows and solutions with customer stakeholders in operations or production
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonus eligibility based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalescustomer successcontract negotiationsrenewalslicense model managementupsellingcross-sellingCRM systemsforecasting tools
Soft skills
collaborationcommunicationproactive managementrisk managementcustomer relationship managementdetail-orientedreportingproblem-solvingstakeholder engagementchurn management