INNERGY

Onboarding Specialist – Engineering

INNERGY

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead clients through their initial 1–3 month onboarding journey.
  • Define onboarding goals and implementation timelines tailored to each client’s manufacturing workflows.
  • Coordinate installation, licensing, and setup with internal technical support resources.
  • Deliver onboarding sessions focused on Toolbox core functions.
  • Track client progress against onboarding milestones.
  • Encourage adoption of Toolbox by helping client teams transition from manual processes to digital workflows.
  • Maintain consistent communication with clients through CRM, email, and scheduling tools.
  • Gather client feedback to enhance the onboarding experience.

Requirements

  • Experience in onboarding, implementation, or training roles within CAD/CAM, manufacturing software, or technical SaaS.
  • Familiarity with Microvellum Toolbox or similar AutoCAD-based manufacturing software preferred.
  • Knowledge of woodworking, cabinetry, or millwork industry processes is a strong plus.
  • Strong communication skills with the ability to explain complex technical concepts clearly and effectively.
  • Excellent organizational and time management skills, with the ability to manage multiple clients at varying stages of onboarding.
  • Proficiency in remote training and support tools, including screen sharing and virtual collaboration platforms.
  • Problem-solving mindset with the ability to identify and resolve onboarding challenges proactively.
Benefits
  • Health insurance
  • Professional development
  • Flexible work arrangements
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
onboardingimplementationtrainingCAD/CAM softwaremanufacturing softwareMicrovellum ToolboxAutoCADwoodworking processescabinetry processesmillwork processes
Soft skills
communication skillsorganizational skillstime management skillsproblem-solving mindset