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Customer Support

• Configure and maintain access to servers to continue to provide the users with the needed resources
• Setup and maintain users computers
• Quickly resolve users problems quickly and efficiently
• Maintain physical network, wired and wireless network
• Work with Network Engineers to maintain and repair network to limit downtime for the users
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Set up workstations with computers and necessary peripheral devices
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Provide maintenance to local printers and MFPs
• Configure and maintain IP phones
• Onboard and Offboard company users
• Setup and configure of Users in Active Directory and O365
• Provision and de-provision user accounts

Desktop Support Specialist