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Rental Member Services Specialist
InMotion VenturesRental Member Services Specialist providing excellent customer support through various communication channels for a luxury car rental company. Managing customer queries and ensuring a premium customer experience in London.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong oral and written communication skills, with a focus on providing exceptional customer service in a luxury brand environment. Capable of effectively problem-solving and managing multiple projects while maintaining a positive and confident demeanor.
Highest-signal resume keywords
Customer Service ExperienceLive Chat SupportB2B ExperienceProblem-Solving SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceLive Chat SupportAdministration DutiesProblem-Solving
Soft Skills
Team PlayerEnergyPositivityConfidenceFlexibility
Tools & Technologies
ZendeskSalesforce
Industry Keywords
Luxury BrandConcierge ExperienceComplex QueriesTight Deadlines
About the role
Key responsibilities & impact- Managing customer service comms across different platforms (phone, live chat, email).
- Providing an excellent quality service to all our customers
- Handling general administration duties
- Supporting the Fleet & wider teams as required
Requirements
What you’ll need- Has proficient oral and written communication skills
- Has relevant 1+ years of live chat or digital customer service experience (Zendesk and Salesforce are desirable but not essential)
- Has 2 + years of customer service experience with a luxury brand, desirable
- Has B2B or concierge experience and is confident in dealing with complex queries
- Is able to problem-solve on the customer’s behalf effectively and all within our tone of voice
- Is a good team player, working across multiple elements of THE OUT business
- Has energy, positivity and confidence even in dealing with difficult situations and conversations
- Is able to prioritise and handle multiple projects with tight deadlines
- Is flexible to work shifts, including weekends and Bank Holidays
Benefits
Comp & perks- 1 Year Fixed Term Contract , Full-time
- Potential to grow inside a fast-paced start-up environment
- 25 days holiday plus bank holidays (adjusted based on shift)
- Enrolment into the Company Pension Scheme
- Employee discount on rentals
- A day off for your birthday
- Casual dress
- Company events
- Life assurance
- Benefit scheme
- Sick pay (once probation period has passed)
- Hybrid working