Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations
Partner closely with clients to understand their business objectives and translate them into actionable media strategies
Demonstrate strong critical thinking by identifying challenges, proposing solutions, and providing data-driven recommendations that enhance campaign performance
Lead client status meetings, campaign reviews, and performance discussions to ensure alignment and transparency at all stages
Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations that communicate impact and insights clearly
Collaborate cross-functionally with Ad Operations, Creative, Influencer, and Analytics teams to ensure flawless execution and continuous improvement
Act as a client advocate internally, ensuring the team delivers high-quality work that meets or exceeds client expectations
Oversee campaign planning, activation, and optimization to ensure timelines, deliverables, and performance targets are achieved
Use critical thinking and data interpretation to connect campaign metrics to actionable insights and strategic recommendations
Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain visibility into campaign progress
Conduct quality checks on deliverables, ensuring accuracy, consistency, and adherence to client and brand standards
Anticipate potential issues or delays, problem-solve proactively, and communicate updates to both clients and internal stakeholders
Support the integration of influencer, retail media, and paid social components within broader omnichannel strategies and execution
Maintain a strong understanding of evolving media trends, ensuring strategies remain current and competitive

Requirements

Bachelor's Degree in advertising, marketing, communications or similar field
3–5 years of experience in media account management, client service, or marketing
Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus
Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs
Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset
Strong written and verbal communication skills with demonstrated confidence in client presentations
Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

media account managementcampaign planningcampaign optimizationdata interpretationanalyticsdigital media channelspaid socialinfluencer marketingretail medialoyalty programs

Soft Skills

critical thinkingproblem-solvingcommunicationclient advocacycollaborationproject managementstrategic focuspresentation skillsproactive mindsetattention to detail