Establishing project teams and providing overall direction for assigned technical projects – related to infrastructure or software - from initiation through delivery
Perform requirements definition, estimation, and budget management
Formulate project scope and delivery strategies, establish milestones and schedules
Maintain and report project status and monitor the progress of all team members
Directly contribute to the project by gathering required data from end users, creating technical specifications
Serve as the liaison between technical and non-technical departments
Indirectly manage internal and external resources to ensure successful completion of technical projects
Inform leadership of key issues that may impact completion, budget or other results
50% of this role will hold responsibility for Incident Management
Consult with stakeholders and designated project team members to determine the scope, budget, resources and timeline of the project, and gain approval to launch the effort
Coordinate requirements definition, perform effort and time estimations, and establish appropriate budget management
Actively manage the resources assigned to the team and monitor the progress of work
Coordinate with cross-functional teams within the organization to ensure all functional areas have been addressed
Ensure problems, issues, and risks that may affect project goals are identified, documented, and resolved
Track and report project status and key metrics to project stakeholders regularly
Complete post-project evaluation to determine how well results were achieved and provide insight for improvement to future delivery of projects

Requirements

Bachelor’s Degree in business, technology or a related field
5-7 years of related work experience in project management, utilizing either Agile or Waterfall methodologies with a minimum of 3 years managing projects of a technical nature; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position
Lean Six-sigma Black Belt certification, recommended
Project Management Professional (PMP) certification, a plus
Excellent written and verbal communication skills with the ability to communicate with confidence, clarity, and focus; able to convey concepts and considerations to non-technical and technical experts alike
Advanced knowledge/experience of ServiceNow
Leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority
Advanced knowledge/use of Microsoft and Google Suites
Industry experience within financial services, logistics, CPG manufacturer or Retailer, a plus
General knowledge of key technical areas, such as Service Desk, Network, Internet, Server, Database, Cloud, Software Engineering
Conceptual understanding of Configuration Management Database
ITIL Concepts certification, a plus

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementAgile methodologyWaterfall methodologyincident managementrequirements definitionbudget managementtechnical specificationsService DeskConfiguration Management DatabaseCloud

Soft Skills

communication skillsleadership skillscollaborationrelationship buildinginfluence without authorityproblem solvingrisk managementstakeholder consultationteam managementpost-project evaluation

Certifications

Lean Six-sigma Black BeltProject Management Professional (PMP)ITIL Concepts