Inmar Intelligence

Vice President, Digital & Media Customer Success

Inmar Intelligence

full-time

Posted on:

Location Type: Hybrid

Location: Trenton • New Jersey • United States

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Salary

💰 $176,364 - $293,940 per year

Job Level

Lead

About the role

  • Lead a team accountable for building and overseeing execution of Joint Business Plans with assigned clients
  • Work closely with leadership to accelerate customer relationships promoting expansion, retention, and loyalty
  • Assess current business and competitive environment to develop customer strategy for base business and identify expansion strategy
  • Partner with Retail Acquisition to develop engagement plans based on expansion opportunities
  • Build and lead customer wiring strategy based on strategic importance and business development objectives
  • Lead execution of Joint Business Plans focusing on differentiating customers with shoppers
  • Evolve organization structure within the team to meet expectations on current and future business results
  • Hire, train, and develop the team enabling career growth
  • Collaborate with cross functional leaders to provide visibility to customer plans

Requirements

  • Bachelor's degree, Master’s preferred
  • 15+ years of leading complex businesses with a minimum of 7 years’ experience leading customer-facing teams; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
  • Proven track record of leading customer engagements and delivering positive outcomes for retail customers; demonstrated ability to build and lead joint business planning with retailer partners
  • Demonstrated resume of people development; track record of acquiring, retaining, and developing talent
  • Background in Food, Drug, or Mass Merchandizing, including background in driving business solutions
  • Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred
  • Exceptional ability to communicate and foster long term Executive level business relationships.
Benefits
  • Medical, Dental, and Vision insurance
  • Basic and Supplemental Life Insurance options
  • 401(k) retirement plans with company match
  • Health Spending Accounts (HSA/FSA)
  • Flexible time off and 11 paid holidays
  • Family-building benefits, including Maternity, Adoption, and Parental Leave
  • Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
  • Wellness and Mental Health counseling services
  • Concierge and work/life support resources
  • Adoption Assistance Reimbursement
  • Perks and discount programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
joint business planningcustomer strategy developmentbusiness developmentpeople developmentcustomer engagementanalyticse-commerce softwarebusiness operations
Soft Skills
leadershipcommunicationteam developmentrelationship buildingcollaboration
Certifications
Bachelor's degreeMaster’s degree