Inmar Intelligence

Customer Success Manager, Automotive

Inmar Intelligence

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $72,734 - $121,224 per year

About the role

  • Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention.
  • Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends.
  • Lead Quarterly Business Reviews (QBRs) with dealership and/or group leadership (including C-level executives and General Managers) to review performance, identify opportunities, and deepen engagement.
  • Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction.
  • Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly.
  • Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis
  • Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities.
  • Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment.
  • Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history.

Requirements

  • Bachelor’s Degree
  • 3-5 years of work experience leading a Customer Success team in a marketing or advertising technology firm or dealership, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
  • Knowledge of Automotive industry and digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred
  • Experience working to promote value through customer experience
  • Exceptional ability to communicate and foster positive business relationships.
  • Process analysis and optimization experience required
  • Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc.
Benefits
  • Medical, Dental, and Vision insurance
  • Basic and Supplemental Life Insurance options
  • 401(k) retirement plans with company match
  • Health Spending Accounts (HSA/FSA)
  • Flexible time off and 11 paid holidays
  • Family-building benefits, including Maternity, Adoption, and Parental Leave
  • Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
  • Wellness and Mental Health counseling services
  • Concierge and work/life support resources
  • Adoption Assistance Reimbursement
  • Perks and discount programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementprocess analysisprocess optimizationdata analysisreportingclient onboardingcampaign setupExcelV Look-upsPivot tables
Soft Skills
communicationrelationship buildingproblem solvingleadershipcollaborationclient engagementsatisfaction managementanalytical thinkingproactive identificationcustomer experience promotion
Certifications
Bachelor's Degree