InLogic

Technical Support Engineer

InLogic

full-time

Posted on:

Origin:  • 🇿🇦 South Africa

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Job Level

Mid-LevelSenior

Tech Stack

LinuxMySQLPostgresPythonSQL

About the role

  • Serve as a subject-matter expert on the platform, APIs, and standard integration patterns
  • Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce
  • Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes
  • Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates
  • Author customer-facing and internal knowledge base articles and lead internal knowledge sharing
  • Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements
  • Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance
  • Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices

Requirements

  • SQL
  • PostgreSQL
  • MySQL
  • Linux
  • Bash
  • Python
  • Datadog
  • HTTP
  • REST APIs
  • JSON
  • Logs
  • Traces
  • Browser DevTools
  • Ability to operate effectively in a 24x5 shift environment
  • Ability to reproduce customer issues and deliver high-quality bug reports
  • Experience analyzing log files, stack traces, browser traces, and thread dumps
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