Support Engineer

• Serve as a subject-matter expert on the platform, APIs, and standard integration patterns
• Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce
• Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes
• Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates
• Author customer-facing and internal knowledge base articles and lead internal knowledge sharing
• Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements
• Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance
• Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices

Technical Support Engineer

Technical Support Specialist

Technical Analyst

Support Engineer, SA

Junior Support Engineer

Support Engineer, SA