Tech Stack
LinuxMySQLPostgresPythonSQL
About the role
- Serve as a subject-matter expert on the platform, APIs, and standard integration patterns
- Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce
- Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes
- Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates
- Author customer-facing and internal knowledge base articles and lead internal knowledge sharing
- Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements
- Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance
- Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices
Requirements
- SQL
- PostgreSQL
- MySQL
- Linux
- Bash
- Python
- Datadog
- HTTP
- REST APIs
- JSON
- Logs
- Traces
- Browser DevTools
- Ability to operate effectively in a 24x5 shift environment
- Ability to reproduce customer issues and deliver high-quality bug reports
- Experience analyzing log files, stack traces, browser traces, and thread dumps