Inktel Marketing

Call Center Specialist

Inktel Marketing

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Junior

About the role

  • Answers incoming phone calls from clients, members, subscribers, or the public.
  • Responds to questions directly within the scope of the position.
  • Routes calls to the appropriate person if necessary.
  • Counsels clients or other callers who are upset or have urgent concerns.
  • Ensure callers have been provided with all necessary paperwork and instructions.
  • Solicits information necessary to respond appropriately or route caller.
  • Performs lookups or extracts records from information system or other files.
  • Educates callers about available services, products, or benefits.
  • Oversees service schedules.
  • Ensures estimates and other information given to the public are current.

Requirements

  • High school diploma or equivalent
  • 1-2 years Call Center Experience
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
  • Excellent oral communication skills: clear diction, tone, and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to advise and counsel students in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycall center experienceinformation system lookupsrecord extractioncustomer service
Soft Skills
written communicationoral communicationmultitaskingactive listeningempathyteam playerflexibilitydependability
Certifications
high school diploma