Inktel Marketing

Chat/Phone Support Specialist

Inktel Marketing

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers
  • Demonstrate high standards for quality service
  • Work in tandem with the quality and training team to self-manage performance expectations
  • Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
  • Maintain business acumen, courtesy and professionalism when dealing with all client contacts
  • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
  • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
  • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
  • Strict adherence to key performance indicators (KPI) as set by management. Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

Requirements

  • High school diploma or equivalent.
  • 1-2 years Call Center Experience preferably in a live chat environment
  • Retail sales experience, preferably in an ecommerce environment
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
  • Professional, upbeat and engaging written communication
  • Excellent oral communication skills: clear diction, tone and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to develop relationships with clients, even in difficult situations
  • Ability to advise and counsel customers in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential
  • Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship
Benefits
  • medical
  • dental
  • short/long term disability
  • life insurance
  • personal time off
  • educational assistance
  • 401K plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycall center experienceclient relationship managementSalesforcewritten communicationoral communicationcustomer servicemultitaskingpunctualitykey performance indicators
Soft skills
patiencepositive demeanorprofessionalismempathyactive listeningteam playerflexibilityenthusiasmcommunicationrelationship building
Certifications
high school diploma