inKind

Salesforce System Administrator

inKind

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $130,000 per year

About the role

  • Own a portfolio of complex B2B restaurant partner accounts, with responsibility for recovery strategy, execution, and outcomes
  • Lead direct negotiations with restaurant owners, operators, and hospitality groups regarding delinquent balances and contractual obligations
  • Structure and negotiate payment plans, restructures, and settlements that balance risk mitigation with long-term partner viability
  • Review contracts, payment terms, and partner performance to identify early warning signals and escalation triggers
  • Coordinate with Legal on enforcement actions, including the filing and maintenance of UCC-1 financing statements, defaults, and other remedies
  • Partner closely with Legal and Finance to align recovery actions with regulatory, contractual, and business priorities
  • Design and refine scalable, B2B-appropriate recovery strategies, workflows, and escalation paths
  • Leverage data, CRM, and financial systems to track account health, recovery progress, and portfolio risk
  • Provide clear, actionable insights to leadership on trends in delinquency, exposure, recovery performance, and partner behavior
  • Influence upstream improvements in underwriting, partner onboarding, and payment structures based on recovery learnings
  • Act as the subject-matter expert for B2B recovery across Legal, Finance, and Partner Success
  • Set standards for tone, professionalism, and partner engagement during recovery interactions
  • Support Partner Success teams on difficult conversations without owning day-to-day customer management

Requirements

  • 6–8+ years of experience in B2B collections, account recovery, credit, or receivables management
  • Demonstrated experience managing complex, negotiated recoveries rather than high-volume transactional collections
  • Strong understanding of commercial contracts, payment structures, and business lending concepts
  • Proven ability to lead sensitive financial negotiations with senior business stakeholders
  • Experience using CRM, financial, and reporting tools (e.g., Salesforce, HubSpot, Excel, accounting systems)
  • Ability to travel periodically to partner sites and internal meetings (up to ~20%)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B collectionsaccount recoverycredit managementreceivables managementnegotiated recoveriescommercial contractspayment structuresfinancial negotiationsdata analysisrisk mitigation
Soft Skills
leadershipinfluencecommunicationprofessionalismpartner engagementproblem-solvingstrategic thinkingcollaborationnegotiationinsight generation