Manager, Product Training, Quality

Inizio

Manager of Product Training and Quality at Inizio Medical enhancing client training programs and ensuring compliance with quality standards for operational excellence.

Posted 7/20/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and enhancing training programs to improve customer satisfaction and compliance, with a strong focus on quality assurance and operational excellence. Proficient in analyzing metrics and trends to drive continuous improvement in training methodologies and instructional materials.

Highest-signal resume keywords

Training Program DevelopmentQuality Assurance Metrics AnalysisLeadership and CoachingHealthcare Compliance KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training MethodologiesInstructional DesignQuality ManagementData AnalysisProcess Improvement

Soft Skills

CollaborationCritical ThinkingProblem-SolvingOrganizational SkillsFacilitation

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

Professional Regulation Commission Registration

Industry Keywords

Healthcare SystemsMedicines RegulationPharmacovigilanceQuality AssuranceStandard Operating Procedures

About the role

Key responsibilities & impact

Develop and enhance client training programs that improve customer satisfaction, service quality, and compliance with Inizio and client standards of excellence
Define and document training plans, schedules, and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training
Provide ongoing and refresher training for project team
Develop and recommend training methodologies and implementation strategies to support operational excellence and continuous quality improvement
Formulate teaching outline and determine instructional methods
Test trainees to measure progress and evaluate effectiveness of training
Review and interpret documents such as Client program procedure manuals and training modules
Perform monitoring of services for assigned project and/or Quality Assurance Department
Provide constructive coaching and feedback to staff to improve overall customer experience
Compile, analyse, and report Quality Assurance (QA) metrics and trends; recommend revisions to procedures, training materials, and quality documentation to support continuous improvement
Identify quality trends, root causes, and opportunities for process improvement
Lead or support the annual review and ongoing maintenance of client Standard Operating Procedures (SOPs)
Assist with internal and external client audits as dictated in the Inizio Quality Management Plan
Provide leadership and guidance to Project Training & Quality staff through coaching, performance management, mentoring, and professional development

Requirements

What you’ll need

Current registration and good standing with the Professional Regulation Commission (PRC) and applicable Philippine professional regulatory board (e.g., Board of Nursing or Board of Pharmacy)
Bachelor's degree from accredited college or university, or equivalent combination of education and relevant work experience preferred
Two (2) years of experience in a Training, Learning & Development, Quality Assurance, or Quality Management role preferred
Ability to read and understand data and file layouts
Ability to collaborate effectively across cross-functional teams to achieve shared business objectives
Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams)
Knowledge of United States healthcare systems, medicines regulation, pharmacovigilance requirements, and healthcare compliance standards preferred
Experience managing operational, quality, compliance, and performance metrics within a regulated environment
Demonstrated leadership, coaching, facilitation, and employee development skills
Strong analytical, organizational, critical thinking, and problem-solving skills

Benefits

Comp & perks

Equal Employment Opportunity
Workplace Accommodation