Medical Information Specialist II

Inizio

Medical Information Specialist responsible for virtual support to clients in drug and medical device queries. Adhering to FDA regulations and ensuring patient confidentiality while delivering high standards of service.

Posted 7/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support programs, pharmacovigilance, and compliance with FDA regulations and HIPAA standards. Proficient in effective communication and organizational skills to manage multiple priorities in a remote work environment.

Highest-signal resume keywords

Patient Support Program ExperiencePharmacovigilance KnowledgeFDA Regulations ComplianceEffective Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Information ManagementData Collection and DocumentationStudy Compliance CallsDemographic Data CollectionAdverse Events Reporting

Soft Skills

Empathetic CommunicationCustomer Service SkillsOrganizational SkillsTelephone Support Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

Professional Regulation Commission RegistrationPhilippine Board of Nursing Registration

Industry Keywords

Healthcare Compliance StandardsU.S. Healthcare SystemsPharmaceutical IndustryHIPAA Privacy and Security RulesClient Requirements

About the role

Key responsibilities & impact

Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines.
Completely and accurately identify, address, and document all Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information.
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
Enroll participants in educational seminars.
Provide patient support to patients enrolled in Patient Support Programs.
Collect demographic data and disposition information for product, sample, and literature fulfillment.
Accurately collect information required by individual programs and correctly capture information in designated databases.
Exhibit effective communication, customer service, and telephone support skills.
Communicate with callers in an empathetic manner.
Adhere to all company policies, Standard Operating Procedures, and compliance requirements.
Maintain knowledge of current FDA regulations and applicable healthcare compliance standards.
Safeguard patient privacy and confidentiality in accordance with applicable data privacy legislation and company information security policies.
Conduct all activities in compliance with applicable U.S. FDA requirements, HIPAA Privacy and Security Rules, client requirements, company SOPs, and Philippine regulations.
Maintain a secure and confidential home-working environment with reliable internet connectivity and appropriate business continuity arrangements.
Possess effective organizational skills, including the ability to manage multiple priorities and projects simultaneously.

Requirements

What you’ll need

Current registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Nursing (or other applicable Philippine healthcare professional regulatory board)
Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements preferred.
Experience in Medical Information, Pharmacovigilance, Patient Support Program, healthcare call centers, or related pharmaceutical industry roles preferred.
Excellent verbal, written, and listening communication skills.
Demonstrated proficiency in spoken and written English
Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams)
Ability to maintain a secure remote work environment and comply with company information security requirements.
Ability and willingness to work schedules that support U.S. business operations.

Benefits

Comp & perks

Employment Equity
Reasonable Accommodation