Medical Information Specialist III

Inizio

Medical Information Specialist III providing virtual telephonic support and complex drug information compliance. Ensure adherence to healthcare regulations and assist healthcare stakeholders.

Posted 7/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing complex drug and medical device information while ensuring compliance with FDA regulations and pharmacovigilance requirements. Proficient in delivering high-quality customer support and maintaining accurate documentation within healthcare systems.

Highest-signal resume keywords

Licensed PharmacistMedical Information ExpertisePharmacovigilance KnowledgePatient Support Program ExperienceProficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Drug Information ProvisionAdverse Event ReportingQuality MonitoringData Collection and DocumentationHealthcare Compliance Knowledge

Soft Skills

Effective CommunicationCustomer Service SkillsAnalytical SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Microsoft OfficeContact Center TechnologiesDatabase Management Systems

Certifications & Qualifications

Licensed PharmacistBachelor of PharmacyDoctor of Pharmacy

Industry Keywords

FDA RegulationsPharmacovigilance RequirementsHealthcare Compliance StandardsClinical Research TrialsHealthcare Call Centers

About the role

Key responsibilities & impact

A frontline specialist responsible for delivering virtual or telephonic support to customers, patients, healthcare professionals, and other stakeholders in a robust clinical dialogue.
The Medical Information Specialist III serves as a subject matter expert and primary resource for providing complex drug and medical device information, while ensuring compliance with United States healthcare regulations, pharmacovigilance requirements, and company procedures.
Maintain excellent quality and productivity standards for all client programs and adhere to program scripts, guidelines, and Standard Operating Procedures.
Completely and accurately identify, address, document, and escalate Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information in accordance with FDA requirements, client procedures, and company policies.
Conduct study compliance calls to volunteers enrolled in clinical and medical research trials where applicable.
Enroll participants in educational seminars and support programs.
Provide patient support to individuals enrolled in Patient Support Programs.
Collect demographic data and disposition information for product, sample, and literature fulfillment activities.
Accurately collect and document program-specific information within designated databases and systems.
Provide high-quality responses to complex medical information inquiries using approved resources and reference materials.
Exhibit effective communication, customer service, and telephone support skills.
Maintain knowledge of current FDA regulations, pharmacovigilance requirements, medicines regulation, and applicable healthcare compliance standards.
Participate in quality monitoring, audits, inspections, and continuous improvement initiatives as required.

Requirements

What you’ll need

Current registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Pharmacy as a licensed Pharmacist.
Bachelor of Pharmacy (BPharm), Doctor of Pharmacy (PharmD), or equivalent recognized pharmacy qualification.
Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements preferred.
Experience in Medical Information, Pharmacovigilance, Patient Support Programs, healthcare call centers, or related pharmaceutical industry roles preferred.
Excellent verbal, written, and listening communication skills.
Demonstrated proficiency in spoken and written English, with the ability to communicate professionally with U.S.-based healthcare professionals, patients, caregivers, and consumers.
Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams), business applications, and contact center technologies.
Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required.
Strong analytical, problem-solving, and organisational skills.

Benefits

Comp & perks

Employment Equity
Reasonable Accommodation
Professional development opportunities