Operations Manager

Inizio Engage

Field Operations Manager leading and supporting Field and Virtual Service Representatives in a biotech firm. Overseeing team performance and operational efficiency across multiple locations.

Posted 6/24/2026full-timeCharlotte • Florida, North Carolina, Pennsylvania, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $91,000 - $169,000 per yearWebsite

About the role

Key responsibilities & impact

Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives
Conduct regular field rides and ride-alongs to observe customer engagements
Serve as the operational liaison between field teams, internal stakeholders, and client leadership
Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved
Identify operational challenges and implement solutions that improve efficiency and service delivery
Oversee onboarding, training, and performance management
Support quality improvement initiatives designed to strengthen field effectiveness
Complete administrative responsibilities accurately and on time

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
Experience in pharmaceutical or healthcare-related sales management preferred
Proven ability to recruit, develop, and lead field-based teams
Valid driver’s license and clean driving record
Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
Overnight travel required
Ability to work independently and use sound judgment when managing escalated issues
Proficiency in Microsoft Office and CRM platforms

Benefits

Comp & perks

Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Continuous growth opportunities through learning and leadership development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementsales managementperformance managementrecruitmenttrainingcoachingefficiency improvementadministrative responsibilitiesfield engagementcustomer engagement

Soft Skills

leadershipteam developmentindependent worksound judgmentproblem-solvingcommunicationorganizational skillsinterpersonal skillsadaptabilitycollaboration

Certifications

Bachelor's degreevalid driver's license