Case Manager
Inizio Engage
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Arizona • Colorado • United States
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About the role
- Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP office, payer, and specialty pharmacy
- Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional)
- Provide support to patients and HCPs (Health Care Professional) throughout the prior authorization and appeals processes
- Educate providers and patients on relevant payer policies to help ensure patients can start and stay on therapy
- Provide support to each assigned patient about their coverage status while maintaining accurate information in the designated computer system to support data integrity of information relayed to customers and clients
Requirements
- Bachelor’s degree required
- Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management and knowledge of medical or pharmaceutical terminology
- Experience with health insurance and Rx reimbursement
- Understand HIPAA and privacy laws and requirements and maintain patient confidentiality
- Experience with Adverse Event and Product Quality Complaint reporting
- Maintain compliance with program business rules, standard operating procedures, and guidelines
- Outstanding case management is required
- Passionate about learning and able to share/communicate that passion to others
- Exhibit collaboration and follow up is necessary
- You must demonstrate the ability to work in a dynamic and culturally diverse workplace.
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementmedical terminologypharmaceutical terminologyhealth insuranceRx reimbursementAdverse Event reportingProduct Quality Complaint reportingcompliancedata integrityprior authorization
Soft Skills
patient advocacycommunicationcollaborationfollow uppassion for learningadaptabilityinterpersonal skillscultural competenceproblem-solvingattention to detail
Certifications
Bachelor’s degree