Associate Training and Quality Manager

Inizio Engage

Associate Training & Quality Manager at Inizio Engage assisting in training and quality for a top biotechnology company. Focus on implementing training programs and ensuring quality standards meet client requirements.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Identify training needs by assessing employee and program requirements.
Design and implement training programs using client- or Inizio-approved training materials.
Assess and revise existing training plans and content to align with client direction.
Ensure training programs are delivered within agreed timelines with our client Account Manager (CAM) and Director (CAD).
Collaborate with program CAM/CAD and Client to develop and approve new training materials when needed.
Monitor training effectiveness by tracking progress and outcomes, providing readouts to CAM/CAD.
Stay current with training trends and best practices.
Support employees in their career development by using internal approved resources.
Work with Inizio Learning and Development team for new employee orientation.
Develop and revise program-specific SOPs, Work Instructions, Policies, and Manuals.
Conduct ongoing call quality monitoring and scoring with CAM/CAD.
Provide constructive coaching feedback to improve the customer experience.
Ensure all program documentation is stored and maintained per Inizio direction to ensure audit readiness.
Collaborate with several Inizio departments to fulfill role responsibilities.
Represent the program and Inizio Engage in broader business activities as requested by leadership.

Requirements

What you’ll need

Bachelor’s Degree or equivalent work-related experience (BSN preferred).
Active RN or RT license required.
2+ years of field leadership or supervisory management experience.
2+ years of call center experience.
Previous training experience required.
Experience developing and proofing training materials, with educational design
Respiratory disease background.
Ability to travel for national meetings and client requests.

Benefits

Comp & perks

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program designtraining material developmentcall quality monitoringcoaching feedbackSOP developmenteducational designprogram documentation managementemployee orientationtraining effectiveness assessmentcareer development support

Soft Skills

collaborationcommunicationleadershiporganizational skillscoachingfeedback deliveryadaptabilityproblem-solvingtime managementinterpersonal skills

Certifications

Bachelor’s DegreeActive RN licenseActive RT license