Inizio Engage

Associate Training and Quality Manager

Inizio Engage

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Identify training needs by assessing employee and program requirements.
  • Design and implement training programs using client- or Inizio-approved training materials.
  • Assess and revise existing training plans and content to align with client direction.
  • Ensure training programs are delivered within agreed timelines with our client Account Manager (CAM) and Director (CAD).
  • Collaborate with program CAM/CAD and Client to develop and approve new training materials when needed.
  • Monitor training effectiveness by tracking progress and outcomes, providing readouts to CAM/CAD.
  • Stay current with training trends and best practices.
  • Support employees in their career development by using internal approved resources.
  • Work with Inizio Learning and Development team for new employee orientation.
  • Develop and revise program-specific SOPs, Work Instructions, Policies, and Manuals.
  • Conduct ongoing call quality monitoring and scoring with CAM/CAD.
  • Provide constructive coaching feedback to improve the customer experience.
  • Ensure all program documentation is stored and maintained per Inizio direction to ensure audit readiness.
  • Collaborate with several Inizio departments to fulfill role responsibilities.
  • Represent the program and Inizio Engage in broader business activities as requested by leadership.

Requirements

  • Bachelor’s Degree or equivalent work-related experience (BSN preferred).
  • Active RN or RT license required.
  • 2+ years of field leadership or supervisory management experience.
  • 2+ years of call center experience.
  • Previous training experience required.
  • Experience developing and proofing training materials, with educational design
  • Respiratory disease background.
  • Ability to travel for national meetings and client requests.
Benefits
  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
  • Employee discounts & exclusive promotions
  • Recognition programs, contests, and company-wide awards
  • Exceptional, collaborative culture
  • Best Places to Work in BioPharma (2022, 2023, & 2024)
  • Certified Great Place to Work (2022, 2023, 2025)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program designtraining material developmentcall quality monitoringcoaching feedbackSOP developmenteducational designprogram documentation managementemployee orientationtraining effectiveness assessmentcareer development support
Soft Skills
collaborationcommunicationleadershiporganizational skillscoachingfeedback deliveryadaptabilityproblem-solvingtime managementinterpersonal skills
Certifications
Bachelor’s DegreeActive RN licenseActive RT license