Inbound Customer Service Representative

Inizio Engage

Inbound Customer Service Representative enrolled in patient support programs for a top biotechnology company. Collecting data and facilitating communication in a remote setting.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Requirements

What you’ll need

Associates Degree or equivalent work-related experience
Bachelor’s degree preferred
Minimum of 2 years work experience in a call center setting preferred
Experience working remote preferred
Excellent verbal, written and listening communication skills.
Competency with a computer keyboard and mouse.
Pleasant telephone manner.

Benefits

Comp & perks

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data collectiondatabase managementtele-managementmedical terminologyadministrative dutiesHIPAA compliance

Soft Skills

communication skillsorganizational skillsempathyflexibilitylistening skillstelephone manner

Certifications

Associates DegreeBachelor’s Degree