Inizio Engage

Inbound Customer Service Representative

Inizio Engage

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
  • Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills.
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
  • Possess effective organizational skills, including working with multiple projects simultaneously.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Requirements

  • Associates Degree or equivalent work-related experience
  • Bachelor’s degree preferred
  • Minimum of 2 years work experience in a call center setting preferred
  • Experience working remote preferred
  • Excellent verbal, written and listening communication skills.
  • Competency with a computer keyboard and mouse.
  • Pleasant telephone manner.
Benefits
  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
  • Employee discounts & exclusive promotions
  • Recognition programs, contests, and company-wide awards
  • Exceptional, collaborative culture
  • Best Places to Work in BioPharma (2022, 2023, & 2024)
  • Certified Great Place to Work (2022, 2023, 2025)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data collectiondatabase managementtele-managementmedical terminologyadministrative dutiesHIPAA compliance
Soft Skills
communication skillsorganizational skillsempathyflexibilitylistening skillstelephone manner
Certifications
Associates DegreeBachelor’s Degree