Director, Design & Implementation – Patient Access Hub Services
Inizio Engage
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead the design of comprehensive patient access hub models, including benefits verification, prior authorization, financial assistance, onboarding, adherence programs, and digital engagement solutions
- Translate brand access strategies into operational workflows and service requirements
- Conduct needs assessments, gap analyses, and voice-of-customer insights to inform program design
- Develop business requirements, SOP frameworks, KPIs, and service specifications
- Lead end-to-end implementation and launch of patient support programs, ensuring alignment across scope, timelines, stakeholders, and readiness milestones
- Oversee cross-functional teams including IT, operations, analytics, compliance, quality, and external partners to ensure successful delivery
- Drive execution of UAT, training, documentation, and post-launch stabilization activities
- Lead RFP responses and proposal development, aligning solutions with client needs and Engage capabilities
- Partner with subject matter experts to validate requirements and strengthen solution design
- Manage proposal timelines, costing inputs, and cross-functional collaboration
- Participate in client-facing discussions to translate insights into actionable strategies
- Identify opportunities to streamline workflows and improve patient and HCP experience
- Partner with analytics teams to monitor program performance and implement data-driven optimizations
- Drive innovation through digital tools, automation, AI, and omnichannel engagement strategies
- Serve as a strategic advisor to brand, access, and market strategy teams
- Communicate program status, risks, and milestones to leadership
- Facilitate workshops, design sessions, and governance meetings
- Ensure programs meet regulatory and compliance standards (HIPAA, OIG, pharma compliance)
- Oversee vendor selection, contracting, SLA development, and performance management
- Maintain audit readiness in partnership with compliance teams
Requirements
- Bachelor’s degree in business, healthcare, life sciences, or related field
- 8+ years of experience in patient support services, hub services, specialty pharmacy, or market access
- Proven experience designing and launching patient access or support programs
- Strong project management experience across complex, cross-functional initiatives
- Deep understanding of reimbursement processes, affordability programs, and patient journey mapping
- Experience within a pharmaceutical manufacturer, hub provider, or patient services agency preferred
- Familiarity with digital hub platforms, CRM tools, case management systems, and analytics dashboards preferred
- Strong strategic thinking and solution design capabilities
- Excellent communication and stakeholder management skills
- Operational rigor and process optimization mindset
- Ability to influence, lead change, and drive cross-functional alignment
- Strong patient-centric approach
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient access hub modelsbenefits verificationprior authorizationfinancial assistancebusiness requirementsSOP frameworksKPI developmentprogram designreimbursement processespatient journey mapping
Soft Skills
project managementstrategic thinkingsolution designcommunicationstakeholder managementoperational rigorprocess optimizationinfluencelead changecross-functional alignment