Director, Design & Implementation – Patient Access Hub Services

Inizio Engage

Director managing the design and implementation of patient access hub services. Leading strategies and programs while ensuring compliance and operational efficiency in healthcare.

Posted 3/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the design of comprehensive patient access hub models, including benefits verification, prior authorization, financial assistance, onboarding, adherence programs, and digital engagement solutions
Translate brand access strategies into operational workflows and service requirements
Conduct needs assessments, gap analyses, and voice-of-customer insights to inform program design
Develop business requirements, SOP frameworks, KPIs, and service specifications
Lead end-to-end implementation and launch of patient support programs, ensuring alignment across scope, timelines, stakeholders, and readiness milestones
Oversee cross-functional teams including IT, operations, analytics, compliance, quality, and external partners to ensure successful delivery
Drive execution of UAT, training, documentation, and post-launch stabilization activities
Lead RFP responses and proposal development, aligning solutions with client needs and Engage capabilities
Partner with subject matter experts to validate requirements and strengthen solution design
Manage proposal timelines, costing inputs, and cross-functional collaboration
Participate in client-facing discussions to translate insights into actionable strategies
Identify opportunities to streamline workflows and improve patient and HCP experience
Partner with analytics teams to monitor program performance and implement data-driven optimizations
Drive innovation through digital tools, automation, AI, and omnichannel engagement strategies
Serve as a strategic advisor to brand, access, and market strategy teams
Communicate program status, risks, and milestones to leadership
Facilitate workshops, design sessions, and governance meetings
Ensure programs meet regulatory and compliance standards (HIPAA, OIG, pharma compliance)
Oversee vendor selection, contracting, SLA development, and performance management
Maintain audit readiness in partnership with compliance teams

Requirements

What you’ll need

Bachelor’s degree in business, healthcare, life sciences, or related field
8+ years of experience in patient support services, hub services, specialty pharmacy, or market access
Proven experience designing and launching patient access or support programs
Strong project management experience across complex, cross-functional initiatives
Deep understanding of reimbursement processes, affordability programs, and patient journey mapping
Experience within a pharmaceutical manufacturer, hub provider, or patient services agency preferred
Familiarity with digital hub platforms, CRM tools, case management systems, and analytics dashboards preferred
Strong strategic thinking and solution design capabilities
Excellent communication and stakeholder management skills
Operational rigor and process optimization mindset
Ability to influence, lead change, and drive cross-functional alignment
Strong patient-centric approach

Benefits

Comp & perks

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient access hub modelsbenefits verificationprior authorizationfinancial assistancebusiness requirementsSOP frameworksKPI developmentprogram designreimbursement processespatient journey mapping

Soft Skills

project managementstrategic thinkingsolution designcommunicationstakeholder managementoperational rigorprocess optimizationinfluencelead changecross-functional alignment