Inizio Engage

Bilingual Virtual Clinical Educator

Inizio Engage

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
  • Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
  • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
  • Conducting outbound medication adherence support to patients and or caregivers
  • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
  • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
  • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
  • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
  • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
  • Develop and strengthen relationships with key customers
  • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
  • To constantly consider new and innovative approaches that potentially develop new partnership opportunities
  • Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
  • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
  • Maintain all company equipment and materials in accordance with company instructions
  • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required
  • Perform other duties as requested

Requirements

  • Current US healthcare professional license: RN
  • Fluent in Spanish including medical terminology
  • Associates Degree/Bachelors/BSN or equivalent work related experience
  • Preferred minimum of 3 years’ experience working in a specific disease state or related field
  • Demonstrate effective and professional communication
  • Ability to join frequent meetings and calls without disruption or disconnecting
  • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
  • Competency with Call Center Telephone Technology
  • Demonstrable organizational skills
  • A self-starter with high personal motivation
  • Ability to manage multiple tasks
  • Evidence of continual professional development and a desire to update professional knowledge base regularly
Benefits
  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
  • Employee discounts & exclusive promotions
  • Recognition programs, contests, and company-wide awards
  • Exceptional, collaborative culture
  • Best Places to Work in BioPharma (2022, 2023, & 2024)
  • Certified Great Place to Work (2022, 2023, 2025)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
disease state educationmedication adherence supportcustomer serviceadministrative responsibilitiesmedical terminologyvirtual educational programstraining supportdata collectioncommunity resource identificationcompetency assessments
Soft Skills
effective communicationinterpersonal skillsorganizational skillsself-starterhigh personal motivationability to manage multiple taskspleasant telephone mannerarticulate phone voicerelationship buildinginnovative thinking
Certifications
US healthcare professional licenseRN licenseAssociates DegreeBachelors DegreeBSNprofessional development evidence