Inivos

Data Analyst – Retail Billing

Inivos

full-time

Posted on:

Location Type: Remote

Location: Sri Lanka

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Tech Stack

SQL

About the role

  • Ensure overnight bill runs are accurately completed, with invoices analyzed and distributed, and any exceptions identified and resolved in line with the Billing Operational Plan.
  • Ensure customer enquiries are resolved promptly with effective solutions that balance the needs of both the retailer and the customer, while meeting all defined service level requirements.
  • Ensure all Meter Data processes are correctly followed, and any data anomalies are identified and resolved in accordance with retailer service definitions and relevant market standards.
  • Ensure both payment and market transfer processes are managed effectively and in compliance with the retailer’s service definitions and operational standards.
  • Manage Life Support and market compliance processes in accordance with the latest market compliance guidelines.
  • Make sure network invoices are examined and processed in line with the approved procedures.
  • Make sure process documents and process mapping documents are created, reviewed, and updated to reflect the current processes.
  • Coordinating with both internal and external teams, supporting business outcomes, and serving as a subject matter expert to offer guidance on system enhancements, conducting user acceptance testing, and managing tariffs.
  • Prepare daily reports on client portfolio billing data, ensuring accuracy and visibility of key billing metrics.
  • Implement proactive data solutions to improve billing accuracy and operational efficiency.
  • Support settlement reconciliation activities to ensure reconciliation targets are achieved.
  • Identify and resolve billing and settlement discrepancies to reduce revenue loss and maximise dispute resolutions.
  • Ensure settlement environmental management activities comply with relevant market standards and regulatory requirements.

Requirements

  • Bachelors degree/ HND in a relevant field.
  • A minimum of 5 years’ proven analysis experience in a similar role
  • Advanced Excel skills & data management capabilities
  • Intermediate knowledge of databases and SQL queries.
  • Comfortable working through ambiguity
  • Fast learner who can think on their feet
  • Flexibility to work on Australian hours when required.
  • Competent time management skills with a demonstrated ability to work autonomously
  • Outstanding presentation, negotiation and influencing skills that will build strong relationships with our clients and their team
  • Exceptional attention-to-detail and a drive for results
  • Ability to think outside-the-box; and Self-motivated, well disciplined, task focused with a strong sense of timeliness and an ability to develop these characteristics in others.
  • Achievement-oriented: enjoys taking on challenges, even if they might fail.
  • Detail-oriented: would rather focus on the details of work than the bigger picture
  • Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
  • Dependable: more reliable than spontaneous Responsibilities
Benefits
  • Competitive compensation.
  • Recognition & appreciation.
  • Training & certifications funded.
  • International exposure.
  • Open work culture.
  • Recreational activities and events.
  • Medical & Insurance eligibility upon confirmation.**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementSQLExcelbilling analysissettlement reconciliationprocess mappingdata solutionsmeter data processespayment processesmarket transfer processes
Soft Skills
time managementpresentation skillsnegotiation skillsinfluencing skillsattention to detailadaptabilityself-motivationproblem-solvingautonomyflexibility
Certifications
Bachelor's degreeHND