Inhabit

Senior Customer Success Manager

Inhabit

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $90,000 - $100,000 per year

Job Level

Senior

About the role

  • Own and develop lasting relationships with clients
  • Proactively engage and educate clients through regular meetings, communications, and support training efforts (e.g., Account Reviews)
  • Work collaboratively across Sales, Customer Support, Implementation, Data Insights & Operations and Product/Tech teams to understand key client business drivers and ensure extraordinary customer success and retention
  • Identify and spearhead strategic opportunities for increased customer engagement, advocacy and growth
  • Solve problems in support of client business goals
  • Become a SiteCompli product and compliance expert, leveraging this information to deepen client relationships
  • Become an InCheck product expert, expanding engagement and app/client loyalty

Requirements

  • A minimum of 5 years of related professional experience, preferably in a proactive, customer-facing role (B2B and SaaS experience a plus)
  • Is a personable, articulate communicator with excellent written, verbal and presentation skills
  • Strong computer skills with proficiency in Microsoft Office (Excel, PowerPoint)
  • Can perform vlookups and pivot tables in MS Excel
  • Exceptional professional judgement under any circumstances
  • Close attention-to-detail and great organizational skills
  • A love of interacting with people and helping them solve problems
  • Can adapt quickly to changing priorities and assimilate to new knowledge and technologies
  • Remains calm and collected in a high-volume, fast paced environment
  • Ability to take initiative, be pleasantly assertive, bestow confidence and have difficult conversations
  • Self-motivation, intellectual curiosity and the ability to adjust quickly to changing priorities
  • Spanish speaking/translation capabilities a big plus.
  • Ability to take ownership of mistakes
  • Salesforce and/or Zendesk experience a plus
  • NYC compliance and/or property management experience a big plus
Benefits
  • Health Insurance: Medical, Dental, Vision and Prescription Plans
  • Health Savings Accounts
  • Flexible Spending Account
  • Dependent Flexible Spending Account
  • Critical Illness Accident
  • Retirement Savings Plan (401K) with discretionary company match
  • Short- and Long-Term Disability
  • Company Paid $25,000.00 life insurance
  • Supplemental Life and AD&D Insurance
  • Employee Assistance Program
  • Paid Holidays
  • Paid Vacation
  • Paid Volunteer Time
  • Inhabit Employee Discount Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft OfficeExcelPowerPointvlookupspivot tablesB2B experienceSaaS experience
Soft skills
communicationwritten skillsverbal skillspresentation skillsorganizational skillsproblem-solvingadaptabilityinitiativeself-motivationinterpersonal skills