Strategic Implementation Project Manager

Ingrid

Strategic Implementation Project Manager leading delivery governance across complex customer implementations at Ingrid. Driving customer success in SaaS delivery and integration management for major retailers.

Posted 5/16/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Run delivery governance end-to-end for Ingrid's most complex and strategic customer implementations.
Build and run delivery plans, RAID, executive steering forums, and decision logs that hold up under senior stakeholder scrutiny.
Manage senior customer stakeholders with calm, structured, succinct communication.
Step into at-risk or derailed projects, diagnose what's broken, rebuild the plan, and recover momentum.
Act as the bridge between strategic customers and Ingrid's Product team: align on feature requirements with customers, translate them for Product, and manage change requests through the loop.
Coordinate delivery across TICs, Integration, second-line, Product, Support, Sales, CS and external partners.

Requirements

What you’ll need

6+ years running complex SaaS implementations involving API and integration work
Strong track record running strategic engagements with material business outcomes and senior stakeholders
Strongly preferred: direct experience in delivery, logistics or shipping technology (carriers, last-mile, OMS/WMS, shipping/delivery promise, 3PL integrations)
Proven ability to walk into at-risk projects and stabilise them under pressure
Strong commercial judgement: you frame trade-offs clearly and protect both customer outcomes and Ingrid's revenue
Business-level English. Additional languages are a plus.

Benefits

Comp & perks

Competitive pay and benefits (location-dependent)
Modern equipment, tools and premium AI licences
Flexible work model with offices in Stockholm and Wrocław
Twice-yearly team building and the annual Ingrid Fest workation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationsAPI integrationproject managementdelivery governancelogistics technologyshipping technologyOMSWMS3PL integrationsstakeholder management

Soft Skills

communicationproblem-solvingcalm under pressurestructured thinkingsuccinct communicationcommercial judgementstakeholder engagementadaptabilitycollaborationdecision-making