Manager, Enterprise Knowledge Management

Ingredion Incorporated

Manager for enterprise KM at Ingredion, driving knowledge management and AI initiatives across the organization. Collaborating with various teams to implement effective knowledge practices and improve user experiences.

Posted 7/30/2026full-timeGuadalajara • 🇲🇽 MexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, global environment.

Highest-signal resume keywords

Knowledge ManagementDigital TransformationAI/ML Technology SolutionsStakeholder ManagementChange Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content StandardsQuality AssuranceContinuous Improvement MethodologiesKnowledge GovernanceMetrics Assessment

Soft Skills

Excellent CommunicationChange Leadership

Tools & Technologies

Knowledge Management PlatformsAnalytics Tools

Industry Keywords

Enterprise KM ProgramContent Health MonitoringFeedback MechanismsKnowledge CaptureCustomer Innovation

About the role

Key responsibilities & impact

Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders
Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
Use analytics and feedback to optimize KM practices, technology, and user experience
Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team

Requirements

What you’ll need

Bachelor’s degree in Information Science, Business, or related field; Master’s preferred
10+ years’ experience in Knowledge Management, Digital Transformation, or related disciplines
Proven experience leading KM programs in a complex, global organization
Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML)
Excellent communication, stakeholder management, and change leadership skills
Experience with content standards, quality assurance, and continuous improvement methodologies

Benefits

Comp & perks

Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
Flexible Work Arrangements – We value flexibility to support you both professionally and personally
Career Growth – Learning, training, and development opportunities, including tuition reimbursement
Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel