Customer Experience Representative
Ingram Micro
full-time
Posted on:
Location Type: Office
Location: Williamsville • Arizona, California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $47,300 - $75,700 per year
Job Level
JuniorMid-Level
About the role
- Drives the success of a customer or solutions category by leveraging vendor/customer expertise
- Enhances and enables customer/vendor utilization of the Xvantage platform
- Collaborates closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service
- Identifies opportunities to increase usage of the Xvantage platform
- Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer
- Proactively engage with customers to understand their challenges, goals, and requirements
Requirements
- Typically requires a four-year college degree or equivalent experience
- 2 years functional experience
- Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services
- Good communication and presentation skills
- Self-motivated and proactive with a strong sense of ownership and accountability
- Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships
- Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillspresentation skillsself-motivatedproactiveownershipaccountabilitycustomer-centric mindsetexceptional servicerelationship buildingadaptability
Certifications
four-year college degree