Customer Experience Representative

Ingram Micro

Customer Experience Representative at Ingram Micro driving insights and solutions for technology sales. Collaborating with sales teams and vendors to foster strong customer relationships and enable effective solutions.

Posted 5/14/2026full-timeBuffalo • Arizona, California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $49,500 - $79,200 per yearWebsite

About the role

Key responsibilities & impact

Drive insights and actions for reseller partners and vendors.
Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
Collaborate with the sales team to identify customer needs and recommend suitable solutions.
Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
Proactively engage with customers to understand their challenges, goals, and requirements.
Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.

Requirements

What you’ll need

Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
Good communication and presentation skills.
Self-motivated and proactive with a strong sense of ownership and accountability.
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
Ability to be a team player and to collaborate with cross-functional teams and vendors.
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Benefits

Comp & perks

healthcare benefits
paid time off
parental leave
401(k) plan and company match
short-term and long-term disability coverage
basic life insurance
wellbeing benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillspresentation skillsself-motivatedproactiveownershipaccountabilitycustomer-centric mindsetteam playercollaborationadaptability