Customer Experience Representative – Public Sector
Ingram Micro
full-time
Posted on:
Location Type: Hybrid
Location: Buffalo • Arizona • California • United States
Visit company websiteExplore more
Salary
💰 $49,500 - $79,200 per year
About the role
- Drive insights and actions for reseller partners and vendors
- Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors
- Develop a comprehensive understanding of the products and services across the GTM organization
- Stay up to date with industry trends, technological advancements, and competitive offerings
- Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer
- Collaborate with the sales team to identify customer needs and recommend suitable solutions
- Proactively engage with customers to understand their challenges, goals, and requirements
- Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns
Requirements
- Typically requires a four-year college degree or equivalent experience
- 2 years functional experience
- Experience in a sales or solutions role within the technology industry
- Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships
- Ability to be a team player and to collaborate with cross-functional teams and vendors
- Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-centric mindsetcollaborationteam playeradaptabilityexceptional servicebuilding strong customer relationships
Certifications
four-year college degree