Customer Experience Representative – Public Sector

Ingram Micro

Customer Experience Representative at Ingram Micro enhancing utilization of the Xvantage platform for customers and vendors. Focusing on delivering and maximizing outcomes for aligned customers and their vendor(s).

Posted 4/17/2026full-timeBuffalo • Arizona, California, New York, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $49,500 - $79,200 per yearWebsite

About the role

Key responsibilities & impact

Drive insights and actions for reseller partners and vendors
Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors
Develop a comprehensive understanding of the products and services across the GTM organization
Stay up to date with industry trends, technological advancements, and competitive offerings
Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer
Collaborate with the sales team to identify customer needs and recommend suitable solutions
Proactively engage with customers to understand their challenges, goals, and requirements
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns

Requirements

What you’ll need

Typically requires a four-year college degree or equivalent experience
2 years functional experience
Experience in a sales or solutions role within the technology industry
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships
Ability to be a team player and to collaborate with cross-functional teams and vendors
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

Benefits

Comp & perks

Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-centric mindsetcollaborationteam playeradaptabilityexceptional servicebuilding strong customer relationships

Certifications

four-year college degree