Associate Vulnerability Engineer
GuidePoint Security
AWSAzureCloudGoogle Cloud PlatformKubernetesLinuxPythonTerraform
Service Desk Engineer
Ingram Micro
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide responsive and effective IT support and technical assistance to end-users and clients.
- Troubleshoot hardware and software problems, resolve technical challenges, and offer guidance to users.
- Manage and resolve incidents and service requests; identify, document, and prioritize issues.
- Create and maintain knowledge base articles and self-help resources.
- Monitor IT systems and perform routine updates to PSA system.
- Enforce IT security policies and collaborate with other IT professionals on complex issues.
Requirements
- Two-year college degree or equivalent experience and minimum 3-year experience in functional area.
- OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
- Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
