Ingot Legal Recruitment

IT Support

• Provide strategic leadership and direction to the Support team.
• Provide training and coaching to develop support staff to achieve targets.
• Improve self-support tools by developing better self-help material (written how-to articles, demo videos, etc) for internal and/or external stakeholders.
• Proactively monitor queue systems and performance against key performance indicators.
• Ensure that the Helpdesk teams have the resources, tools, training, and processes to deliver operational excellence.
• Work collaboratively with other internal stakeholders to achieve the best outcomes for customers.
• Act as an escalation point for assisting customers with specialised and complex requirements or inquiries.
• Able to work independently and efficiently to meet deadlines.

Help Desk Manager

General Counsel

• Support the Head of Legal Practice in making sure they meet their obligations under the CLC Handbook and Code of Conduct.
• Help oversee legal casework standards, supervision and file quality, monitor for compliance risk, and step in to cover the HOLP's responsibilities in their absence.
• Work alongside the MLRO to ensure they comply with our AML obligations, including receiving and assessing internal suspicious activity reports, help decide when a report should be escalated to the National Crime Agency, and provide cover so the firm's reporting line is never interrupted.
• Help develop, maintain and test the firm's policies, controls and risk assessments, from client due diligence and source of funds to file reviews, sanctions screening and conflict checks.
• Work hand in hand with the conveyancing and legal engineering teams to build an AI compliance agent: defining the checks, encoding the rules, designing how risk is detected and surfaced, and testing and refining the system so it is accurate, explainable and trusted.
• Train and support colleagues so good compliance is second nature, act as a trusted point of contact for regulatory questions, and help build a culture where speed and rigour reinforce each other rather than compete.

Deputy Head of Legal Practice – HoLP, MLRO

Public Relations

• Own the UK's external profile across media, issues, and executive visibility.
• Partner with the UK leadership team, marketing colleagues, and external agencies to translate strategy into coverage, conversation, and reputation across the group.
• Own the UK's media strategy across legal trade press, business titles, and tech media.
• Build and maintain strong journalist relationships, drive proactive coverage, and handle reactive enquiries with judgement and pace.
• Lead issues management and reputation work - anticipating risks, preparing the business, and steering responses when stories break.
• Manage relationships with regulators, professional bodies, and the wider legal ecosystem.
• Develop and run visibility programmes for the UK leadership team and the global CEO, including speaking platforms, awards, podcasts, op-eds, and thought leadership.
• Write and edit press releases, statements, briefing notes, op-eds, Q&As, and internal updates to a publishable standard.
• Brief, direct, and hold to account external PR and creative agencies. Set the standard for what good looks like and make sure budget is well spent.
• Co-author the annual communications plan with the VP of Communications. Set quarterly KPIs covering share of voice, sentiment, message pull-through, and earned coverage, and report against them in a way the business actually finds useful.
• Work closely with Marketing, Product, People, and Customer teams to make sure the external story and the internal reality stay consistent.

PR & Corporate Affairs Lead

Customer Success Manager

• Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
• Act as a trusted adviser and subject matter expert for the software
• Be focused on Criminal Law clients (although the role will also involve supporting non-Criminal lawyers)
• Support customers nationwide to maximise value from their case management software
• Encourage and support users as they adopt AI and new technologies
• Promote adoption of the full product suite, including new features and functionality
• Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
• Proactively address customer concerns and resolve issues in collaboration with internal teams
• Deliver onsite and remote training sessions to support product adoption and best practice use
• Engage with customers throughout their life-cycle to ensure continued success
• Identify opportunities to develop reference customers and support new business initiatives
• Represent the company at industry events and deliver customer webinars showcasing product updates and best practices

Help Desk Manager

Deputy Head of Legal Practice – HoLP, MLRO

PR & Corporate Affairs Lead

Customer Success Manager – Crime