Senior CRM Project Manager

Ingersoll Rand

CRM Initiative Manager at Ingersoll Rand leading execution of strategic CRM initiatives across various domains, driving sales effectiveness and customer experience.

Posted 7/14/2026full-timeRemote • 🇪🇸 SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading CRM initiatives, digital transformation, and cross-functional collaboration, with a strong focus on agile methodologies and stakeholder engagement. Proficient in leveraging data analytics and AI capabilities to drive business value and enhance CRM processes.

Highest-signal resume keywords

CRM Initiative LeadershipAgile Delivery ManagementStakeholder EngagementData Analytics & KPI FrameworksAI-Enabled Business Transformation

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Applicant Tracking System Keywords

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Hard Skills

CRM Data AnalysisBacklog ManagementSprint PlanningUser Acceptance Testing (UAT)Digital TransformationBusiness Process OptimizationProject ManagementValue RealizationTechnical Solution DeliveryCross-Functional Initiative Delivery

Soft Skills

Stakeholder ManagementOrganizational SkillsCommunication SkillsInfluencing SkillsCollaboration

Tools & Technologies

CRM DashboardsKPI FrameworksAgile ToolsAI CapabilitiesWorkflow Automation

Industry Keywords

Customer ExperienceCommercial ExcellenceBusiness TransformationDigital TransformationTechnology Delivery

About the role

Key responsibilities & impact

Lead the execution of strategic CRM initiatives across Sales, Service, Customer Experience, Commercial Excellence, and Digital Transformation domains.
Own initiative delivery from intake and planning through deployment, stabilization, and value realization.
Define initiative scope, objectives, milestones, deliverables, success criteria, and execution plans.
Ensure initiatives remain aligned with portfolio priorities, business objectives, and roadmap commitments.
Drive accountability across business and IT stakeholders to achieve committed outcomes.
Act as the primary coordination point between business stakeholders, CRM Portfolio teams, CRM IT delivery teams, vendors, and supporting functions.
Facilitate alignment between business requirements, technical solutions, delivery capacity, timelines, and dependencies.
Ensure business priorities and expected outcomes are clearly understood throughout the delivery lifecycle.
Remove execution barriers and proactively drive issue resolution.
Partner with Business Initiative Leads and CRM IT teams to translate business needs into executable epics, features, and user stories.
Support backlog prioritization and refinement activities.
Coordinate sprint planning, dependency alignment, and release planning across multiple teams.
Track execution progress and ensure delivery commitments are achieved.
Promote delivery excellence and agile best practices.
Identify, manage, and resolve cross-functional dependencies across business units, regions, systems, and technology teams.
Maintain visibility of initiative timelines, risks, assumptions, constraints, and mitigation plans.
Escalate critical issues and drive decision-making when required.
Provide transparent and structured status reporting to leadership and stakeholders.
Leverage CRM dashboards, KPI frameworks, funnel analytics, adoption metrics, data quality insights, and executive reporting to support initiative planning and prioritization.
Partner with CRM Analytics & Insights teams to define success metrics and measure business outcomes.
Monitor initiative performance against expected business value.
Ensure delivery decisions are supported by data and measurable impact.
Collaborate with the CRM AI Enablement Manager to identify opportunities to embed AI capabilities into CRM processes and initiatives.
Support delivery and adoption of AI-enabled CRM solutions, including copilots, intelligent workflows, automation, recommendations, and agent-based capabilities.
Incorporate AI-related dependencies, risks, readiness activities, and business impacts into initiative plans.
Help drive successful implementation of AI-powered business transformation initiatives.
Coordinate User Acceptance Testing (UAT) planning and execution.
Ensure business readiness activities are completed prior to deployment.
Partner with Change & Adoption teams to support communications, training, release readiness, and stakeholder engagement.
Facilitate successful transition from delivery into business adoption.
Contribute to the evolution of CRM delivery methodologies, governance practices, and portfolio management standards.
Identify opportunities to improve execution efficiency, stakeholder engagement, and value delivery.
Promote a culture of accountability, collaboration, innovation, and continuous improvement.

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Computer Science, or a related field.
5+ years of experience leading complex CRM, digital transformation, business transformation, technology delivery, consulting, or commercial excellence initiatives.
Proven experience delivering cross-functional initiatives involving multiple stakeholders, business functions, and technology teams.
Experience working within Agile delivery environments, including backlog management, sprint planning, and iterative delivery models.
Strong understanding of CRM-enabled business processes, preferably within Sales, Service, Customer Experience, or Commercial Excellence functions.
Experience partnering closely with IT delivery organizations and technology implementation teams.
Experience using CRM data, business analytics, KPI frameworks, and reporting to support decision-making and value realization.
Exposure to AI-enabled business processes, workflow automation, CRM copilots, or digital transformation initiatives involving artificial intelligence is highly desirable.
Excellent stakeholder management skills with the ability to influence and drive alignment without direct authority.
Strong organizational, planning, prioritization, and execution capabilities.
Excellent verbal and written communication skills, including executive-level presentations and status reporting.

Benefits

Comp & perks

Private health insurance
Life insurance coverage
Pension plan
Flexible working arrangements
Employee stock programs and recognition initiatives
Access to wellbeing and employee assistance programs