EMEA Technical Service Training Specialist

Ingersoll Rand

EMEA Technical Service Training Specialist responsible for technical service training programs and content at Ingersoll Rand. Ensuring service personnel have the required knowledge to service company products effectively.

Posted 7/8/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Design, develop, maintain, and update technical training curricula, courses, and learning materials for service technicians to reflect product enhancements, new technologies, process changes, and industry best practices.
Create instructor-led training presentations, participant guides, hands-on exercises, technical documentation, assessments, videos, and e-learning content.
Collaborate with Subject Matter Experts (SMEs) to ensure training content is technically accurate, relevant, and effectively translates complex concepts into engaging learning experiences.
Deliver and facilitate instructor-led technical classroom, virtual, and hands-on training programs covering products, services, troubleshooting, maintenance, and safety.
Evaluate participant learning and training effectiveness through assessments, practical exercises, certification activities, and participant feedback to support continuous improvement.
Support for training schedules, registrations, logistics, equipment, and instructor resources.
Generate and analyse training metrics and reports, including attendance, completions, certifications, competency progression, and overall training effectiveness.
Research, recommend, and implement innovative learning methodologies, tools, and technologies.

Requirements

What you’ll need

Engineering degree, NVQ equivalent, or technical apprenticeship.
2–5 years’ experience in a technical work environment, training, field service, technical support, engineering, or a related role.
Fluent in English; additional languages would be an advantage.
Experience developing and delivering technical training programmes (desirable).
Experience in industrial equipment, manufacturing, compressed air systems, mechanical equipment, or a service-focused environment (preferred).
Knowledge of troubleshooting methodologies, maintenance practices, and technical service processes.
Proficiency in Microsoft Office applications is essential.
Experience with digital learning tools.

Benefits

Comp & perks

25 days Holiday + 8 Bank Holidays
Holiday Purchase Scheme – additional 5 days annual leave
5% Employee and 7% Employer Pension Contribution
Westfield Health Cashback Plan
Death in Service Benefit of 4x salary
Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
Employee Assistance Program
Enhanced Maternity and Paternity Policies
LinkedIn Learning – full free access
Electric Car Scheme (After successfully completing one year of employment)
Cycle Scheme (After successfully completing probation period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Curriculum DesignTechnical DocumentationAssessment DevelopmentTroubleshooting MethodologiesMaintenance PracticesDigital Learning ToolsEngineering DegreeTechnical ApprenticeshipTraining Program DevelopmentField Service Experience

Soft Skills

Collaboration with SMEsEffective CommunicationEngagement in Learning Experiences