IT Technician

Ingersoll Rand

IT Field Service Technician Level 2 responsible for IT support across Italy. Ensure service continuity and manage IT infrastructure at Ingersoll Rand locations.

Posted 7/1/2026full-timeParma • 🇮🇹 ItalyMid-LevelSenior💰 €26,400 - €46,690 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide 2nd-level on-site and remote IT support for end users
Log and manage incidents and requests via the ServiceNow ticketing system
Troubleshoot and resolve hardware, software, and network issues
Support global infrastructure teams (Server, Network, Security) with local hands-on activities
Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning)
Participate in local, regional, and global IT projects (e.g., M&A, upgrades, deployments)
Ensure compliance with global IT standards, processes, and security requirements
Identify and drive continuous improvement opportunities in IT service delivery

Requirements

What you’ll need

3–6 years of experience in a similar IT support or field service role
Strong troubleshooting skills across desktop, applications, and basic networking
Solid knowledge of: Windows 10/11, Microsoft 365 / Teams, Active Directory, Basic networking (LAN/WAN, TCP/IP)
Strong customer focus and problem-solving mindset
Ability to work both independently and within a global team
Good English communication skills (written and verbal)

Benefits

Comp & perks

International and dynamic work environment
Specific Smart Working Policy
Continuous training and access to learning through LinkedIn Learning
Corporate welfare and comprehensive benefits programs
Local productivity bonus
Company Share Options
Internal canteen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingBasic NetworkingLAN/WANTCP/IPIncident Management

Soft Skills

Customer FocusProblem-SolvingCommunication