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IT Technician
Ingersoll RandIT Field Service Technician providing advanced technical support for Ingersoll Rand locations across Italy. Responsible for ensuring service continuity at the Parma site and remote support across Italian locations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing 2nd-level IT support, troubleshooting hardware and software issues, and managing end-user devices while ensuring compliance with global IT standards. Strong focus on customer service and continuous improvement in IT service delivery.
Highest-signal resume keywords
2nd-Level IT SupportServiceNow Ticketing SystemWindows 10/11Microsoft 365 / TeamsActive Directory
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingBasic NetworkingLAN/WANTCP/IPIncident Management
Soft Skills
Customer FocusProblem-SolvingCommunication
Tools & Technologies
ServiceNowMicrosoft 365Active Directory
Industry Keywords
IT SupportGlobal IT StandardsAsset Lifecycle ManagementContinuous Improvement
Tech Stack
Tools & technologiesServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide 2nd-level on-site and remote IT support for end users
- Log and manage incidents and requests via the ServiceNow ticketing system
- Troubleshoot and resolve hardware, software, and network issues
- Support global infrastructure teams (Server, Network, Security) with local hands-on activities
- Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning)
- Participate in local, regional, and global IT projects (e.g., M&A, upgrades, deployments)
- Ensure compliance with global IT standards, processes, and security requirements
- Identify and drive continuous improvement opportunities in IT service delivery
Requirements
What you’ll need- 3–6 years of experience in a similar IT support or field service role
- Strong troubleshooting skills across desktop, applications, and basic networking
- Solid knowledge of: Windows 10/11, Microsoft 365 / Teams, Active Directory, Basic networking (LAN/WAN, TCP/IP)
- Strong customer focus and problem-solving mindset
- Ability to work both independently and within a global team
- Good English communication skills (written and verbal)
Benefits
Comp & perks- International and dynamic work environment
- Specific Smart Working Policy
- Continuous training and access to learning through LinkedIn Learning
- Corporate welfare and comprehensive benefits programs
- Local productivity bonus
- Company Share Options
- Internal canteen