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Ingersoll Rand

IT Technician

Ingersoll Rand

IT Field Service Technician providing advanced technical support for Ingersoll Rand locations across Italy. Responsible for ensuring service continuity at the Parma site and remote support across Italian locations.

Posted 7/1/2026full-timeParma • 🇮🇹 ItalyMid-LevelSenior💰 €26,400 - €46,690 per yearWebsite

Tech Stack

Tools & technologies
ServiceNowTCP/IP

About the role

Key responsibilities & impact
  • Provide 2nd-level on-site and remote IT support for end users
  • Log and manage incidents and requests via the ServiceNow ticketing system
  • Troubleshoot and resolve hardware, software, and network issues
  • Support global infrastructure teams (Server, Network, Security) with local hands-on activities
  • Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning)
  • Participate in local, regional, and global IT projects (e.g., M&A, upgrades, deployments)
  • Ensure compliance with global IT standards, processes, and security requirements
  • Identify and drive continuous improvement opportunities in IT service delivery

Requirements

What you’ll need
  • 3–6 years of experience in a similar IT support or field service role
  • Strong troubleshooting skills across desktop, applications, and basic networking
  • Solid knowledge of: Windows 10/11, Microsoft 365 / Teams, Active Directory, Basic networking (LAN/WAN, TCP/IP)
  • Strong customer focus and problem-solving mindset
  • Ability to work both independently and within a global team
  • Good English communication skills (written and verbal)

Benefits

Comp & perks
  • International and dynamic work environment
  • Specific Smart Working Policy
  • Continuous training and access to learning through LinkedIn Learning
  • Corporate welfare and comprehensive benefits programs
  • Local productivity bonus
  • Company Share Options
  • Internal canteen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
TroubleshootingBasic NetworkingLAN/WANTCP/IPIncident Management
Soft Skills
Customer FocusProblem-SolvingCommunication