Senior Service Engineer

Ingersoll Rand

Senior Service Engineer responsible for installation, maintenance, and troubleshooting of air treatment equipment in Japan. Lead service work and manage service schedules for compressed air systems.

Posted 5/25/2026full-timeHirakata • 🇯🇵 JapanSeniorWebsite

About the role

Key responsibilities & impact

Install and commission air treatment systems (filters, dryers, purification units) according to manufacturer procedures and safety standards.
Conduct start-up testing, calibration, and system verification.
Provide on-site training to customers on equipment operation and maintenance.
Perform scheduled preventive maintenance, including filter replacements, system cleaning, leak checks, and performance inspections.
Diagnose system issues and perform corrective repairs with minimal downtime.
Document all maintenance activities and service findings in service reports.
Conduct air quality testing (e.g., particle counts, oil content, dew point, ISO/JIS compliance checks).
Operate and maintain test instruments and data loggers.
Provide accurate test results and technical recommendations to customers and internal teams.
Respond to customer inquiries and provide on-site/remote troubleshooting guidance.
Work closely with sales teams to support technical evaluations, equipment audits, and upgrade proposals.
Plan, schedule, and coordinate all service activities, including preventive maintenance and urgent repairs for air treatment equipment, focusing on compressed air dryers.
Manage dryer service schedules, ensuring timely maintenance, inspections, and compliance with customer contracts and operational requirements.
Coordinate and supervise third-party service vendors, ensuring vendor work meets company standards for safety, quality, and efficiency.
Ensure proper handling of spare parts, tools, and service inventory. Maintain accurate service records, test results, field reports, and CRM updates.
Provide feedback to engineering and product management regarding product performance, failure trends, and customer needs.
Participate in training programs to stay updated on new technologies, tools, and procedures.

Requirements

What you’ll need

Technical diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or related engineering fields.
3–5+ years of service experience preferred (including experience coordinating field service or vendors).
Experience with industrial equipment, compressed air, HVAC, filtration, or similar fields.
Ability to read technical drawings, wiring diagrams, and service manuals.
Strong troubleshooting, mechanical, and electrical diagnostic skills.
Native-level Japanese; basic English preferred for manuals, training, and internal communication.
Valid driver’s license and willingness to travel frequently within Japan.

Benefits

Comp & perks

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Hard Skills & Tools

air treatment systemsstart-up testingcalibrationpreventive maintenancediagnostic repairsair quality testingtechnical recommendationsreading technical drawingsmechanical diagnostic skillselectrical diagnostic skills

Soft Skills

customer trainingtroubleshooting guidancecoordinationcommunicationfeedback provision

Certifications

technical diplomaBachelor’s degree