Regional IT Field Services Manager

Ingersoll Rand

Regional IT Field Services Manager overseeing reliable IT support and productivity across EMEA offices and manufacturing sites. Leading teams and managing operational requirements in IT services.

Posted 5/17/2026full-timeRemote • 🇬🇧 United KingdomSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage EMEA Field Service and deskside support operations across office, manufacturing, engineering, and remote sites.
Lead regional on-site and advanced remote support teams responsible for hardware break/fix, hands-on troubleshooting, device replacement, peripheral support, and local IT presence.
Execute globally defined support models and standards, adapting delivery as needed for regional and site-specific requirements.
Partner closely with the global Service Desk to ensure effective ticket handoff, escalation, and resolution.
Lead regional response to end-user-impacting incidents.
Support EMEA M&A activities by providing governance and oversight, advising stakeholders, and recommending policy and process changes to support compliant, successful integrations aligned with business objectives.
Build, lead, and develop high-performing regional teams with a strong customer service mindset and operational discipline.
Track and review KPIs for resolution times and user satisfaction in partnership with Service Desk reporting.
Oversee regional endpoint asset management, refresh execution, warranty handling, and inventory accuracy.
Support vendor performance management for regional field service providers and onsite support partners.
Manage regional operating expenses within allocated budgets, including forecasting and cost control aligned to global financial targets.
Act as the primary EMEA point of contact for IT field service support.
Partner with Cybersecurity to ensure secure-by-design endpoint configurations, compliance, and policy enforcement across the region.
Partner with regional business leaders and IT business partners to align IT support services with business and operational needs.
Support enterprise IT initiatives, transformations, and roadmap execution at the regional level.

Requirements

What you’ll need

7+ years of progressive IT experience with leadership responsibility in IT support services, infrastructure, or service desk.
Experience operating in a large, complex global enterprise; industrial or manufacturing environments strongly preferred.
Demonstrated success managing vendors, budgets, and regionally distributed teams.
Strong communication skills with the ability to engage both technical teams and business stakeholders.

Benefits

Comp & perks

25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
7% Employer Pension Contribution
Westfield Health Medial Cash Plan
Cover Death in Service Benefit of 4 x salary
Cycle scheme (After probation period)
Electric Car Scheme (After 1 year employment)
10% of salary in shares after 1 year of employment
Costco Gold Company member, allowing employees to join.
Employee Assistance Program
Enhanced Maternity & Paternity Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware troubleshootingdevice replacementendpoint asset managementKPI trackingvendor performance managementbudget managementcost controlIT support servicesservice desk operationsM&A governance

Soft Skills

leadershipcustomer service mindsetoperational disciplinecommunicationstakeholder engagementteam developmentproblem-solvingadaptabilitycollaborationstrategic thinking