Collections Analyst I
Ingersoll Rand
full-time
Posted on:
Location Type: Hybrid
Location: Davidson • Illinois • North Carolina • United States
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Job Level
Tech Stack
About the role
- Take ownership in managing an accounts receivable portfolio of diversified customers for Ingersoll Rand locations.
- Use available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement.
- Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts.
- Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
- Identify issues for escalation and request credit holds.
- Develop and maintain business relationships with customers and sales office personnel.
- Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
- Ensure timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.
Requirements
- Bachelor’s or Associate’s in Finance, Accounting, or other Business degree preferred.
- 1-3 years’ experience in finance or customer service, collections preferred.
- Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
- Excellent written and oral communication skills required.
- Strong math aptitude with attention to detail and accuracy.
- Must possess strong organizational skills with the ability to multi-task and to plan work/tasks daily, weekly, and monthly.
- PC literacy and basic Microsoft Office literacy required.
- Strong customer service and general office experience preferred.
- SAP/Oracle experience preferred.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablecollectionsfinanceaccountingcustomer servicemath aptitudeattention to detailorganizational skillsmulti-taskingproblem analysis
Soft Skills
interpersonal skillscommunication skillsrelationship buildingteam collaborationdispute resolutionplanningcustomer interactionissue resolutiontimely responseaccuracy
Certifications
Bachelor’s degreeAssociate’s degree