Family Success Manager

InGenius Prep

. Proactively establish long-term, positive communication relationships with parents and promptly report students' progress in academics, college applications, and related areas .

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively establish long-term, positive communication relationships with parents and promptly report students' progress in academics, college applications, and related areas
Understand each family's concerns, communication preferences, and expectations; provide appropriate guidance and emotional support
Respond and coordinate immediately when issues arise so parents feel understood and supported
Based on changes in a student's learning path or new goals, assist in matching relevant support products such as courses, mentoring services, or external resources
Collect feedback and help optimize service processes to improve customer satisfaction and referral rates
Collaborate with college advisors, former admissions officer consultants, and program managers/teachers to ensure services meet family needs
When the coaching team develops a college counseling pathway, school-selection plan, or application strategy for a student, ensure family needs and considerations are communicated and reflected in the plan
Track key data such as service completion rates, parent communication records, and student status; proactively identify service risks and intervene to coordinate
Provide feedback on family needs to academic, curriculum, and operations teams
Coordinate information flow between internal mentors and external parents to ensure consistent messaging and a unified pace

Requirements

What you’ll need

Bachelor's degree or above; majors in Education, Psychology, Management, Communications, or related fields preferred
2+ years of experience in education services, customer success, project management, or high-end client services
Excellent verbal and written communication skills; emotionally steady and able to handle high-expectation clients
Project-minded with clear logical thinking; able to prioritize across multiple tasks and continuously drive progress
Fluent in English, able to communicate directly with overseas mentors or parents
International education background or familiarity with U.S. undergraduate / Commonwealth admission systems is a plus

Benefits

Comp & perks

Paid time off
Parental leave
Remote work flexibility
Professional development
Fun, collaborative work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer successdata trackingservice optimizationcollege counselingapplication strategymentoring servicesacademic guidancecommunication strategiesfeedback collection

Soft Skills

verbal communicationwritten communicationemotional supportlogical thinkingprioritizationrelationship buildingproblem-solvingcollaborationadaptabilitycustomer satisfaction