Terminal Support Engineer

Ingenico

Terminal Support Engineer providing engineering support for Ingenico terminals and solutions. Troubleshooting hardware and software, delivering customer support, and documenting processes.

Posted 6/19/2026full-timeAlpharetta • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOSLinux

About the role

Key responsibilities & impact

Provide engineering support related to Ingenico terminals, services, and solutions.
Troubleshoot and resolve complex issues across hardware, software, and network environments.
Deliver technical support and guidance to customers.
Travel to customer locations for on-site diagnostics.
Develop and maintain detailed documentation.

Requirements

What you’ll need

Bachelor’s degree in Engineering (or equivalent experience)
Experience troubleshooting communication technologies (RS232, USB, Ethernet, Wi-Fi)
Ability to manage small projects
Programming or scripting skills (NICE TO HAVE)
Familiarity with Windows, Linux, Android, or iOS environments
Knowledge of electrical or mechanical design principles (NICE TO HAVE)

Benefits

Comp & perks

Health insurance
401(k)
Flexible working hours
Paid time off
Travel opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingcommunication technologiesRS232USBEthernetWi-Fiprogrammingscriptingelectrical design principlesmechanical design principles

Soft Skills

technical supportcustomer guidanceproject management

Certifications

Bachelor’s degree in Engineering