Senior Customer Journey Expert – Transaction Accounts

ING

Senior Customer Journey Expert leading key banking journeys for transaction accounts at ING. Blending customer‑led product thinking with strong data stewardship and governance.

Posted 7/17/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data governance, data quality management, and customer journey design within the banking industry. Proven ability to manage cashback, loyalty, and rewards programs while ensuring alignment with regulatory standards and driving measurable outcomes.

Highest-signal resume keywords

Data GovernanceCustomer Journey DesignProduct ManagementStakeholder ManagementAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Quality ManagementData-Led Decision MakingCashback Program ManagementLoyalty Program ManagementRewards Program Management

Soft Skills

Communication SkillsAnalytical MindsetCustomer-Obsessed ApproachProactive Attitude

Industry Keywords

BankingTransaction AccountsDeposit AccountsVendor ManagementPerformance Governance

About the role

Key responsibilities & impact

Own and continuously improve end‑to‑end customer journeys for transaction accounts and Pocket Perks, acting as the voice of the customer
Operate as a Data Steward, ensuring strong data governance, data quality, controls and alignment with regulatory and risk standards
Drive delivery in an agile squad, contributing to backlog prioritisation, sprint events and (where required) Product Owner responsibilities
Manage cashback, loyalty and rewards propositions, including vendor and partner relationships, performance and governance
Use customer insights, market trends and data to drive measurable customer, commercial and experience outcomes

Requirements

What you’ll need

Demonstrated experience in data governance, data quality management and data‑led decision making
5+ years’ experience in banking or a similar industry, with exposure to transaction or deposit accounts
Experience delivering cashback, loyalty or rewards programs and managing external vendors or partners
Strong capability in product management, customer journey design, process or channel optimisation within an agile environment
Excellent stakeholder management and communication skills, with a customer‑obsessed, proactive and analytical mindset

Benefits

Comp & perks

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity