ING

Digital & Financial Health Specialist

ING

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • Netherlands

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About the role

  • Solving customer questions through incoming call and chat; directing them to the digital self service route or offer standardized solutions.
  • Pro-actively reach out to customers through outbound call.
  • Supporting customers with financial concerns through proactive and empathetic conversations.
  • Handling cases from start to finish, ensuring clarity and continuity for the customer.
  • Managing your own customer portfolio and providing customers with solutions to solve Financial Difficulties.
  • Collaborating with colleagues to share insights and improve processes.
  • Contributing to projects that strengthen customer experience and operational efficiency.

Requirements

  • HBO working and thinking level.
  • Experience with customer contact or collections.
  • Affinity with financial health and sustainable customer solutions.
  • Analytical and independent, but also a team player.
  • Affinity with socially responsible debt collection.
  • Fluent in Dutch and good command of English.
  • WFT basis (requirement before starting the STA).
  • Ability and desire to get WFT Consumptief Krediet before starting the final 3 months (required for FH unsecured).
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
customer contactcollectionsfinancial healthdebt collectionanalytical skillsindependent workteam collaborationproblem-solvingcommunication skills
Soft Skills
empathyproactivityclaritycontinuityinsight sharingoperational efficiency
Certifications
WFT basisWFT Consumptief Krediet