ING

Business Analyst – Anti Fraud

ING

full-time

Posted on:

Location Type: Office

Location: Warszawa • Poland

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Salary

💰 PLN 13,000 - PLN 17,000 per month

About the role

  • Analyze customer journeys and process flows, identifying pain points and opportunities for improvement.
  • Conduct complex business analysis and transform findings into clear recommendations and presentations for stakeholders.
  • Prepare ad-hoc reports and insights to support strategic decisions for the Global Fraud Tribe Operations.
  • Collaborate with international teams to demonstrate delivered solutions and influence decision-making.
  • Support the squad in developing business strategies and improving processes within the fraud management domain.

Requirements

  • Can analyze customer journeys, process flows, and complex business topics, identifying gaps and opportunities for improvement.
  • Have the ability to translate analysis into clear, actionable recommendations that drive business decisions.
  • Possess excellent business writing and presentation skills, including creating compelling and visually engaging PowerPoint presentations.
  • Are confident in stakeholder management, able to communicate effectively with international teams and senior decision-makers.
  • Are comfortable working in Agile environments and collaborating within cross-functional squads.
  • Are eager to learn and adapt quickly, especially in specialized domains such as fraud management.
  • Knowledge of fraud prevention and detection or the ability to quickly learn and apply domain expertise.
  • Proven experience in business analysis, including requirements gathering and process optimization.
  • Ability to structure complex topics into clear narratives for senior stakeholders.
  • Experience in customer journey mapping and process improvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysiscustomer journey mappingprocess improvementrequirements gatheringprocess optimizationdata analysisreport preparationpresentation skillsAgile methodologiesfraud prevention
Soft Skills
stakeholder managementcommunicationcollaborationadaptabilityproblem-solvingcritical thinkingpresentation creationinfluencingstrategic thinkinginterpersonal skills