Business Analyst – Anti Fraud
ING
full-time
Posted on:
Location Type: Office
Location: Warszawa • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 13,000 - PLN 17,000 per month
Job Level
Mid-LevelSenior
About the role
- Analyze customer journeys and process flows, identifying pain points and opportunities for improvement.
- Conduct complex business analysis and transform findings into clear recommendations and presentations for stakeholders.
- Prepare ad-hoc reports and insights to support strategic decisions for the Global Fraud Tribe Operations.
- Collaborate with international teams to demonstrate delivered solutions and influence decision-making.
- Support the squad in developing business strategies and improving processes within the fraud management domain.
Requirements
- Can analyze customer journeys, process flows, and complex business topics, identifying gaps and opportunities for improvement.
- Have the ability to translate analysis into clear, actionable recommendations that drive business decisions.
- Possess excellent business writing and presentation skills, including creating compelling and visually engaging PowerPoint presentations.
- Are confident in stakeholder management, able to communicate effectively with international teams and senior decision-makers.
- Are comfortable working in Agile environments and collaborating within cross-functional squads.
- Are eager to learn and adapt quickly, especially in specialized domains such as fraud management.
- Knowledge of fraud prevention and detection or the ability to quickly learn and apply domain expertise.
- Proven experience in business analysis, including requirements gathering and process optimization.
- Ability to structure complex topics into clear narratives for senior stakeholders.
- Experience in customer journey mapping and process improvement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysiscustomer journey mappingprocess improvementrequirements gatheringprocess optimizationdata analysisreport preparationpresentation skillsAgile methodologiesfraud prevention
Soft skills
stakeholder managementcommunicationcollaborationadaptabilityproblem-solvingcritical thinkingpresentation creationinfluencingstrategic thinkinginterpersonal skills