Business Analyst – Anti Fraud
ING
full-time
Posted on:
Location Type: Office
Location: Katowice • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 13,000 - PLN 17,000 per month
Job Level
Mid-LevelSenior
About the role
- Analyze customer journeys and process flows, identifying pain points and opportunities for improvement.
- Conduct complex business analysis and transform findings into clear recommendations and presentations for stakeholders.
- Prepare ad-hoc reports and insights to support strategic decisions for the Global Fraud Tribe Operations.
- Collaborate with international teams to demonstrate delivered solutions and influence decision-making.
- Support the squad in developing business strategies and improving processes within the fraud management domain.
Requirements
- Knowledge of fraud prevention and detection or the ability to quickly learn and apply domain expertise.
- Proven experience in business analysis, including requirements gathering and process optimization.
- Ability to structure complex topics into clear narratives for senior stakeholders.
- Experience in customer journey mapping and process improvement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringprocess optimizationcustomer journey mappingprocess improvement
Soft skills
analytical skillscommunication skillscollaborationinfluencingpresentation skills