ING

Business Analyst – Anti Fraud

ING

full-time

Posted on:

Location Type: Office

Location: Katowice • Poland

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Salary

💰 PLN 13,000 - PLN 17,000 per month

About the role

  • Analyze customer journeys and process flows, identifying pain points and opportunities for improvement.
  • Conduct complex business analysis and transform findings into clear recommendations and presentations for stakeholders.
  • Prepare ad-hoc reports and insights to support strategic decisions for the Global Fraud Tribe Operations.
  • Collaborate with international teams to demonstrate delivered solutions and influence decision-making.
  • Support the squad in developing business strategies and improving processes within the fraud management domain.

Requirements

  • Knowledge of fraud prevention and detection or the ability to quickly learn and apply domain expertise.
  • Proven experience in business analysis, including requirements gathering and process optimization.
  • Ability to structure complex topics into clear narratives for senior stakeholders.
  • Experience in customer journey mapping and process improvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisrequirements gatheringprocess optimizationcustomer journey mappingprocess improvement
Soft Skills
analytical skillscommunication skillscollaborationinfluencingpresentation skills